Frankfort, KY

Customers say: The overall sentiment of the reviews is positive, with many customers expressing satisfaction with the company's services. Positive reviews frequently mention friendly and professional technicians, timely and efficient service, and fair pricing. Customers also appreciate the company's honesty and integrity, with some mentioning that they were recommended by a co-worker or that they would recommend the company to others. Negative reviews are present but are less frequent, with concerns mainly related to the behavior of individual technicians or the pricing of services. However, the company's response to these negative reviews is noteworthy, with an offer to discuss the incident with a manager and a commitment to dealing with the issue. The recurring themes in the reviews include professionalism, punctuality, expertise, and customer service. Customers frequently mention the technicians' knowledge, courtesy, and willingness to explain the work being done. Additionally, the company's commitment to safety and cleanliness is highlighted, with customers appreciating the precautions taken during the service. In summary, the overall sentiment of the reviews is positive, with many customers expressing satisfaction with the company's services. While negative reviews are present, the company's response to these issues is commendable, and the recurring themes of professionalism, punctuality, expertise, and customer service are evident throughout the reviews.